P8lite Q&A, Help & Troubleshooting
Wifi problem with bluetooth on! (P8 Lite ALE-L21)
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2018-04-11 10:47AM
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MARCOSOFT
SENIOR MEMBER
I have my P8 Lite (2015) updated with original B634, only with bootloade unlocked.
The mobile phone is guaranteed by Huawei until 10/22/2019 (marketing bid in October 2017).
However, in recent days, I'm having difficulties in the speed of wifi (does not exceed 10k / s) when I have the bluetooth activated (for example when I arrive at my house and came with mobile phone connected to the bluetooth of the car).
If I turn off the bluetooth the speed of the wifi normalizes immediately!
Is it a software problem and a reset resolves or will it be a hardware problem to be solved under warranty?
Thank you for your opinion.
2018-04-12 10:51AM
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MARCOSOFT
SENIOR MEMBER
Has anyone had this problem?
2018-04-12 1:25PM
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meditas
MEMBER
I have the same problem in 2 phones... I think is hardware problem and is not fixable!
2018-04-26 7:52PM
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TomF0125
JUNIOR MEMBER
Hello Marcosoft, I have the same problem with wifi when BT is turned on. I've two Huawei P8 Lite ALE21 (2016) and they both have the exact same problem.
I first noticed this issue in December 2017. I’ve tried all kinds of resets but none of them solves this problem.
I’ve send one phone to the service centre for repair , it came back with a new mother board but still the same issue. Send it for the second time to the repair centre , again a board swap , still the same problem. Send it for the third time , today I got it back without a repair , they can’t find any issue , but the issue is still there.
So , at this point I can’t tell you if this is a hardware or a software problem. The only thing I know is that I don’t find a solution for it.
2018-05-02 9:55PM
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MARCOSOFT
SENIOR MEMBER
Quote:
Originally Posted by meditas
I have the same problem in 2 phones... I think is hardware problem and is not fixable!
Quote:
Originally Posted by TomF0125
Hello Marcosoft, I have the same problem with wifi when BT is turned on. I've two Huawei P8 Lite ALE21 (2016) and they both have the exact same problem.
I first noticed this issue in December 2017. I’ve tried all kinds of resets but none of them solves this problem.
I’ve send one phone to the service centre for repair , it came back with a new mother board but still the same issue. Send it for the second time to the repair centre , again a board swap , still the same problem. Send it for the third time , today I got it back without a repair , they can’t find any issue , but the issue is still there.
So , at this point I can’t tell you if this is a hardware or a software problem. The only thing I know is that I don’t find a solution for it.
Amazing!!!
I taught that this was a hardware problem, because I had already tested the latest versions of the stock rom (6.0) and all had this problem of wifi speed with bluetooth on (<10k/s or B/s)!
I decided to go back to lollipop!
- ALE-L21_C900B500_Firmware_general_Android5.0_EMUI 3.1_Portuguese
After...
- Huawei_P8 Lite_Dual_Firmware_ALE-L21_Android 5.0_EMUI 3.1_C432B204_West European_Channel-Others
And to my amazement the wifi works at 100% with the bluetooth turned on!!!
Not a hardware problem!
I am 24 hours and without any problem and I have already done several tests!
Tomorrow, I will do the update that is recommend (ALE-L21C432B574 - Android 6.0) and then report here if the problem returns!
2018-05-02 11:33PM
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meditas
MEMBER
Quote:
Originally Posted by MARCOSOFT
Amazing!!!
I taught that this was a hardware problem, because I had already tested the latest versions of the stock rom (6.0) and all had this problem of wifi speed with bluetooth on (<10k/s or B/s)!
I decided to go back to lollipop!
- ALE-L21_C900B500_Firmware_general_Android5.0_EMUI 3.1_Portuguese
After...
- Huawei_P8 Lite_Dual_Firmware_ALE-L21_Android 5.0_EMUI 3.1_C432B204_West European_Channel-Others
And to my amazement the wifi works at 100% with the bluetooth turned on!!!
Not a hardware problem!
I am 24 hours and without any problem and I have already done several tests!
Tomorrow, I will do the update that is recommend (ALE-L21C432B574 - Android 6.0) and then report here if the problem returns!
I'm really curious about the tests that you will run.
I'm using a costum ROM using android 7.1.2 and I also have the problem .... It is really bad to rollback to android 5 to fix this problem.
Is Huawei aware of this problem on the 6.0 versions?
2018-07-07 11:56PM
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MARCOSOFT
SENIOR MEMBER
Deleted.
2018-08-26 4:41PM
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MARCOSOFT
SENIOR MEMBER
NEW SOLUTION!
I found the reason for the Wi-Fi problem too slow (or stopping) when Bluetooth is turned on!
The problem is "Your location" from Google Play Services!!!
Until version 11.6.73 (14-09-2017) there is no problem, but from that version, more precisely 11.7.41 (05-10-2017), until today (12.8.74), and in the next versions (13.2 .77 beta), the problem persists.
Will Google solve the problem?
I do not know.
But to solve the problem I found this solution:
Disable GPS-Then go to Settings-Apps-Google Play services-Permissions-Your Location-Location Settings-Disable Access to my location.
From there, you may already have Bluetooth enabled and Wi-Fi will work properly.
However, if you also activate GPS (wf + bt + gps), the Wi-Fi will be very slow again, until you deactivate the GPS again.
It seems that some equipment does not have this problem! If so, good for them, but for those who have this problem, the real reason is already found, and until they solve it (if they solve), we have this solution.
I'm grateful that you also report this error to Google, to see if they fix it.
Çözüm bu sanırım GPS yi komple ayarlardan kapat diyor orada bağlantı seçenekler var gps Bluetooth wifi ile onu sade GPS yap öyle dene ayrıca sorun yazılımsal
